Privacy Policy
The Controller of your personal data processed in connection with the registration and use of the user account is LG Electronics, Inc. with its registered office in LG Twin tower, 128 Yeoui—daero, Yeongdeungpo-gu, Seoul, Republic of Korea.
The Controller of your personal data processed in connection with the use of your SmartHome services such as ThinQ App is LG Electronics, Inc. Together, LG Electronics, Inc. and LG Electronics Polska sp. Z o.o. may collect and process your personal data as described in this LGE Service Privacy Policy.
Each person has the right to access their personal data, rectify it, delete it, limit processing, transfer it, object to its processing and lodge a complaint to the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw. More information on the processing of your personal data is available in the Privacy Policy – Personal Data Protection.
In matters regarding the processing of your personal data, including any inquiries or the exercise of your rights, described in detail below, you can contact the Data Protection Officer appointed by the Administrator at the following e-mail address: dpo-eu@lge.com or iodo@lge. pl, or in writing to the Administrator’s address.
Data Protection Officer: Mrs. Sumin Kim
LG Electronics Inc. (“LGE”), together with its subsidiaries and affiliates (the “LG Group”, “we”, “our” or “us”) respect your privacy. This Privacy Policy applies to the personal information we process through the lg.com website (the “Website”), other websites provided by the LG Group, LG Accounts, our SmartHome services offered via our ThinQ App and the SmartWorld App (collectively, the “Services”). It also applies to any other personal information you provide to your local LG Group member.
For LG Smart TV or Smart Media Product users, please see the separate Smart Media Product Membership Privacy Policy for details of how LGE processes personal information in the course of providing its Smart TV / Media Product service. This Privacy Policy does not apply to the processing covered by the Smart Media Product Membership Privacy Policy, although the LG Group may also use personal information collected via the Smart TV / Media Product service as described in this Privacy Policy, and LGE may use personal information collected via the services as described in the Smart Media Product Membership Privacy Policy. For more information, please refer to Smart Media Product Membership Privacy Policy in Account management menu or LG Account menu from settings of Smart TV/ Media Product.
OVERVIEW OF THE PRIVACY POLICY
In this Privacy Policy, we describe the types of personal information we collect through our Services, how we use this information, for how long we keep it and with which parties we share it. We also explain what choices and rights you have in relation to the use of your information, including a right to object to some of the processing we carry out (if provided by applicable law). More information about your rights, and how to exercise them, is set out in the “Your Rights” section. We also provide our contact details, so that you can contact us if you have questions about this Privacy Policy and our privacy practices.
PRIVACY POLICY
Last Updated: 12 / 22 / 2022
1. Who is responsible for your Personal Information?
Your local LG entity is responsible for operating the Website or other LG Group websites in your country, and for information about you collected through the Website. Your local LG entity is also responsible for any personal information you provide to it directly, for example during customer service calls or product registration cards. LGE is responsible for operating all other Services, and for information about you collected through or in connection with those Services.
The name and contact details of your local LG entity and LGE can be found in the ‘Contact Us’ section below.
2. Personal Information We Collect
When we refer to “personal information” in this Privacy Policy, we mean information that relates to an identifiable individual (for example, name, contact details, purchase information). The following types of personal information are collected in connection with our Services:
Information You Provide Directly to us or third parties
Some Services enable us to collect information directly from you or from other companies with whom you have a relationship. For example:
• When you create a LG Account and register for or use our Services, you will provide us with information, such as your name, email address, phone number, date of birth, speaker’s voice, photo, video, payment card information, purchase information and interactions with connected electronic devices.
• When you login with a third party account or profile, we will get access to information, such as, your name and email address and social media tags.
• When you communicate with our customer service staff or other LG Group staff, we will process these communications and other information required to respond to your queries and satisfy your requests.
Information about Your Use of Our Services
In addition to the information you provide, we will collect information about your use of our Services through software on your devices and by other electronic means (such as the use of cookies and sensors). We will collect:
• Device information: Your device name, IMEI, OS version, country, location, language, IP address and settings of devices.
• Log information: Usage information, such as, URL, redirected URL, performance timing, referrer, network type, network info, charge status, ad block info, and cookies. For more information about how we use cookies for our Services, please see Cookie Policy relevant to the Services you are using.
• Location information: We will process your location information based on your consent or where this is necessary to deliver the Service you have requested (for example, by requiring your location information to give you directions).
• Other information about your use of our Services, such as the websites you visit, typing patterns (autofill) and how you interact with content offered through our Services.
We explain below in more detail what types of information we collect when you use our Services:
| Point of collection | Types of personal information |
| Information collected through the Website | Information collected through the LG Account (see further below), web registration form, survey form, demo or purchase request forms, customer service contact form or online chat.
Product and service information, including information about the products and services you purchase or use through the Website, including country code, product category, code, and model number, device ID, billing and payment information, registration information, IP address, and firmware and software information.
Website usage information: including information about how you interact with the Website, and the device you use to do so. Please see our Cookie Policy for further information about this.
Image and voice information.
Comments or similar posts on the Website, if applicable, including time of the post, your email address and nickname, attached image or files.
|
| Information collected through the LG Account | Identity information, including your display name, country code, language, your name, address, contact details and profile photo and user authentication by name. If you are a business customer or an employee of one of our business customers this also includes any information regarding your company, e.g. contact information, job title and sector of activity.
Device information, including device identification information such as IMEI number and product serial number, advertising ID and IP address |
| Information collected through the ThinQ service | Identity data including speaker’s voice and its’ translated text. If you are a Member in a virtual Home or Room: user number, profile photo, name, email address
Profile information, including status of the host user, shared home ID, customer-generated home and room information (such as name of home, home ID, background screen URL, address, area code, geolocation)
Product information (used for product warranty benefit purposes): date and location of purchase, photo of receipt
Location information: including city code, server address, geolocation information
Communication information: including inquiry details and attached images when you use 1:1 Inquiry or One Stop service
Technical information, including information about your network connection, access to the app (e.g. number of times, timeline) and information generated during your use of our Service (such as log data, cookie data) |
| Information collected through electronic devices linked to ThinQ | Device information, including device registration information (such as unique identification value, type, name, manufacturer, model number, manufacture number, sales country, version information), device status, device settings, device behaviour and history of use, power (on/off) and power usage information, information on network connection and surrounding network environment, information on the execution and operation of various functions of the LG Electronics Service, Product Error/Malfunction Information, IP address |
| Information collected during the Proactive Customer Care (PCC) service delivery process | Product information, including model name, manufacture number, product status information, product history, information about product diagnostics, repair request information, date and location of purchase |
| Information collected when using Air Conditioning Smart Care | Product and settings information, including reservation information, filters, temperature unit information, setting values, indoor pollution level and energy monitoring
Spatial data, including user location (according to distance and angle), temperature information (temperature of space used, temperature set), human sensing information and indoor load information |
| Information collected when using the camera or gallery photo upload function (this relates to the following features: Refrigerator panoramic view, Insta-view refrigerator background screen/upload gallery photo, Roboking Home view/Home guard, Air Conditioning) | Image and video information: including photo information, smartphone gallery photos, home view/home guard positioning screen information, home view photo/video information, Home Guard specified value, Home Care photo information, My Home view (streaming).
This information will only be collected if you make use of features that require or support image or video functionality and/or grant access to the camera or photo gallery on your device via your operating system settings. Image and video information be stored solely on your device, and only for so long as is necessary in order to provide the Services. When you use our Home View/Home guard functions, you are required to inform individuals who are present in any recorded space, that their image or video recording will be processed by us and to make this Privacy Policy available to them. |
| Information collected when connecting to the robot vacuum cleaner | Images and drawing map, cleaning reservation information, cleaning history, cleaning diary list and video information |
| Information collected when using voice link | Device identification information, Technical information needed to link with external devices, and Product information: including product model name and type, product nickname, status (On/Off, time remaining in action, appliance status value) and status properties, range of product property values, product control results, session key Voice information. |
| Information collected when connecting to the Smart TV | OTA ID, TV os version, device feature set code, content recommendation list ID, content ID |
| Information collected when using SmartWorld | Device information, including connection information (such as terminal model name, OS, browser, etc.), mobile carrier information, device identification information, IP address |
Other Information We Collect
When we seek your consent, we will explain at the time of obtaining consent from you what information we will be collecting and how we will use it.
Sometimes we receive information about you from third parties including from other companies such as Facebook, Google, Amazon or Line. For example, we may receive your information from third party social networking providers if you choose to connect to our services using your social network account.
We verify certain information you provide with third parties, for example identity verification providers, in order to protect against fraud.
We also use personal information initially collected via LGE’s Smart TV / Media Product service for the purposes described in this Privacy Policy. Please see LGE’s separate Smart Media Product Membership Privacy Policy for further details.
We also collect information about you from other third parties, for example marketing companies and data brokers, in order to better understand your interests and deliver you with more tailored Services and advertising. For example, we receive aggregated information about lifestyle or purchase patterns of certain demographic groups in order to better understand your likely interests.
We may also collect other information about you, your devices, or your use of our Services where required by law (such as where we are mandated by law to collect internet search logs) or with your consent.
Links to Other Websites, Devices, Apps and Features
Our Services may enable you to connect to other websites, devices, apps and other features, which may operate independently from us and have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked website, device, app or other feature is not owned or controlled by us, we are not responsible for its content, use or privacy practices.
3. How We Use this Information
In this section we set out the legal grounds on which we rely to process your personal information and under each legal ground, we explain the purposes for which we collect and use your personal information.
If you use more than one of our services, including Services described in this Privacy Policy and our Smart TV / Media Product service, we will combine the personal information we collect from you in connection with each of those services and use it for the purposes set out below or as described in the privacy policy applicable to the services you use. For example, this prevents you from having to use different logins for different services.
Provision of services based on your contractual relationship with us
We process your personal information when this is necessary under our contract with you, including to:
• Provide you with our services, and specific features you select when using our services, which may require personalising the content of our Services.
• Process orders and payments and deliver to you our products or products of third parties that you purchase through our services and allow you to exercise your warranty rights or other rights you have under your contract.
• Identify and authenticate you so you may use certain of our services.
Facilitating installations and registrations, resolving technical issues, providing you with customer care support and sending you necessary information relating to the services.
Legitimate interests of the LG Group and/or third parties
We process personal information to the extent this is necessary to fulfil our legitimate interests (or those of third parties), which include our interests to:
• Effectively manage our relationship with our customers, including by communicating with you and responding to your queries;
• Carry out direct marketing activities (when we are not required by law to obtain your consent), including by sending you marketing communications via email, phone calls, post, text messages, social media channels, or via push notifications through our mobile apps, presenting you with online ads both on our services and on third party websites, creating marketing profiles and personalising the recommendations and marketing content we and others present to you, and running promotions, competitions and prize draws. You have the right to object at any time to the use of your data for direct marketing – please see the “Your Choices” section below.
• Protect our business operations against, identify and prevent fraud and other illegal activities or activities prohibited by our Terms of Use.
• Protect the security, availability and integrity of our services and information systems, including by using authentication mechanisms and other security measures, monitoring our systems for security threats, keeping back-ups, anonymising data, and carrying out system maintenance services.
• Protect our legal rights and the safety of end users, including by handling complaints, obtaining legal advice and establishing, exercising or defending legal claims relating to us or other companies in our group and our Services;
• Improve your user experience, including by providing you with tailored functions, such as an autofill function, a quick search function based on your most visited webpages and additional contents tailored to your interests;
• Improve our services and customer care, including by seeking your feedback and carrying out surveys and market research, performing data analytics on the usage of our services, analyzing customer behaviours, building up customer usage patterns and profiles in order to identify regional and global user trends and optimize our offering to customers globally;
• Effectively manage our business, including by generating reports and analysing the performance of our services (through the use of aggregated information), auditing our business processes, using statistics to make informed business decisions.
Where we rely on our legitimate interests, we have carried out a balancing test to consider what the impact of the processing will be on individuals and to determine whether individuals‘ interests outweigh our interests in the processing taking place. You can obtain more information about this balancing test by using the contact details at the end of this Privacy Policy.
Your consent
We seek your consent to process your personal information, where we consider it appropriate or where this is required by law. We use consent to:
• Place cookies and use similar technologies in accordance with our Cookie Policies and the information provided to you when those technologies are used. For more information, see the Cookie Policy relevant to the service you are using.
• Send you marketing communications (where this is required by law or where we otherwise elect to rely on consent).
• Where required by law, consent to provide you or allow you provide you with recommendations and customized advertisements of content, products and services that we or others think you would like, by analyzing information relating to your use of the Services combined with various information that you provide to us by other means, for the purposes consistent with this Privacy Policy. This may involve delivering marketing via various channels including through, email, through the LG account, on our websites or on third party platforms (including social networks).
On other occasions where we ask you for consent, we will use the data for the purpose explained to you at that time.
When we rely on your consent, you always have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing we carried out before you withdrew your consent. To exercise this right, please see the “Your Rights” section below.
Legal obligations
We process personal information to the extent this is necessary to:
• Comply with our legal requirements under applicable laws (e.g. tax and accounting obligations, obligations relating to product safety, warranties and consumer protection).
• Comply with court orders and subpoenas, and respond to legally binding requests from government, law enforcement agencies, public authorities and/or regulators.
Where we need your information to perform our contract with you or to comply with our legal obligations, you are required to provide this information to us. In other instances, you are not required to provide personal information, however, not doing so may impact the way you use our Services.
4. Sharing Information
We transfer, disclose or otherwise make available personal information about you to third parties as described below:
• The LG Group and personnel: We share personal information between LG Group members and with our personnel, including contractors and agents, and other companies in our group, to the extent this is necessary or reasonable to provide our services and to fulfil the purposes set out in section 3 above or described in the privacy policies relating to our other services. For example, we share your personal information with LGE for product development and improvement purposes, and with your local LG Group member for marketing purposes.
• Service Providers. We transfer or disclose your information to carefully selected companies and individuals that provide services to us; for example companies that help us develop and operate systems for our Services, providers of IT services, security, hosting, Website maintenance, data maintenance and analytics, customer care and communication, order processing and fulfilment, mailing, billing, marketing and market research services, authorised service and repair centres, other administrative services, and companies that run contests, sweepstakes and other promotions on our behalf. These entities are only authorised to access and use your personal information to the extent this is necessary for them to provide us with their services and they are under contractual obligations with the aim of, amongst other things, preventing them from using your information for other purposes. Some of our service providers are located in the Republic of Korea or in other countries outside Europe.
• Third party IoT providers: when you activate third party connectivity features, for example when you connect home IoT devices to our Services, we will share personal information with the providers of those IoT devices to enable you to use the relevant features in our Services.
• Authorised resellers. In certain countries, products on our Website are sold by our authorised resellers. When you purchase products from our Website in these countries, we will share your personal information with these resellers.
• Advertising partners. We share personal information including how you interact with our Services, the ads you see and the purchases you make with social networks and other advertising partners in order to measure the effectiveness of our advertising, improve our marketing practices and help us deliver more relevant advertising to you. In accordance with your marketing preferences, we may also share your personal data with third parties who are offering products or services that we believe may be of interest to you or who are otherwise conducting marketing research and analysis. These parties may use your personal information to contact you with offers or advertisements.
• Other business partners. We will disclose your personal information to other business partners where necessary in order to enable you to access Services you have requested through our Services or promotional materials related to our Services.
• Visitors to our Website. The messages you post to some areas of the Website, including product review boards, chat rooms, forums or other public posting areas can be viewed by other visitors to our Website. [We make clear on our Website where information you post will be visible to others.]
• Business advisors: for example, our lawyers, accountants, business consultants, insurers, auditors, to the extent it is necessary for them to provide us with their services.
• Government authorities, judicial authorities, regulators or other third parties where required: We will disclose personal information to government authorities, judicial authorities, regulators or other third parties where we have a legal requirement to do so or where we believe this is necessary:
– to comply with the law or respond to compulsory legal processes (such as a search warrant, subpoena or court order);
– to verify or enforce compliance with the terms and policies governing our Services and to investigate and prevent fraud or other unlawful activity relating to the use of our Services or affecting our business, to the extent such disclosure is permitted by applicable data protection laws; and
– to protect and defend our rights, property, and the security or safety of our business operations and those of any of our respective affiliates, staff, business partners, our customers or members of the public.
• Corporate Transactions. We may disclose your information to a third party (and their business advisors) as part of a merger or transfer, reorganisation, acquisition or sale (including in the context of negotiations), dissolution or other corporate transaction, or in the event of a bankruptcy.
• Other Parties with Your Consent or on Your Request. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
• Google Analytics / FireBase We may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We may use third-party analytics services, such as Google Analytics and Firebase. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services. To learn more about Google Analytics, please visit “How Google uses data when you use our partners’ sites or apps,” (located at https://www.google.com/policies/privacy/partners/), “Safeguarding your Data” (located at https://support.google.com/analytics/answer/6004245#zippy=) and “Google Analytics Opt-out Browser Add-on” (located at https://tools.google.com/dlpage/gaoptout).
5. Retention of Personal Informaition
We take appropriate steps to ensure that we process and retain information in accordance with the following principles:
• at least for the duration for which the information is used to provide you with our Services;
• as required under law, a contract, or with regard to our statutory obligations (e.g., tax laws); or
• only for as long as it is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or, in anonymized form, for statistical purposes, subject to appropriate safeguards. For example, if a dispute arises between you and the LG Group or you fail to make payment for our Services, we may retain relevant information until such dispute is resolved or until such payment is made, respectively. If you delete your entire LG Account, your information will be retained for three months and immediately destroyed thereafter, unless otherwise required under applicable law.
• Where we process your information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
6. Your Choices
Where permitted we may contact you via email, phone call, text messages or push notifications through our mobile apps. To submit a request concerning the receipt of such communications from us, please contact us using the information specified in the “Contact Us” section below.
You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link included at the bottom of emails or by contacting us directly (see “Contact Us” section below). As noted in the Your Rights section below, you have the right to object to use of personal data for direct marketing purposes at any time.
Please note that if you unsubscribe from our marketing communications, we will process your unsubscription as soon as possible, but please be aware that in some circumstances you may continue to receive marketing messages for a short time whilst we process your request. We will also continue to send you service messages to provide you with necessary information in relation to your contract and the Services you use (for example, to update you on changes to our Terms of Use).
7. Your Rights
To the extent provided by applicable law, you can ask your local LG Group member for a copy of the personal information we hold about you. You can also ask us to delete personal information or correct any inaccuracies, to restrict or limit the processing of your personal information, to withdraw your consent and to provide you with personal information that you provided to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
In addition, to the extent provided by applicable law, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement). You have the right to object at any time to the use of your personal information for direct marketing purposes, including profiling relating to direct marketing.
However, these rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in both the GDPR and in national laws. We will inform you of relevant exemptions we rely upon when responding to any request you make. To make a request concerning your rights or to make an inquiry, use the contact details under the “Contact Us” section below. In some cases you can also exercise your rights directly through the Website.
8. How We Protect Personal Information
We take the protection of your information seriously and we have in place safeguards designed to protect the information we collect through our Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.
9. International Transfer of Information
Your use of our Services will involve the transfer, storage, and processing of your personal information within and outside of your country of residence, consistent with this Privacy Policy. In particular, your personal information will be transferred to the Republic of Korea. Please note that data protection laws and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.
[For European Residents]
If you are in the EEA (European Economic Area, that is in the European Union and Iceland, Lichtenstein, Norway), UK or Switzerland, we will transfer your personal information to other countries outside the EEA, UK or Switzerland, including the Republic of Korea and the United States. European Union Law recognises the Republic of Korea as adequately protecting personal information. However, where we transfer your personal information to a jurisdiction which is not considered adequate by applicable law, we will take appropriate measures, in compliance with applicable laws, to ensure that your personal information remains protected. Such measures include for instance the use of model clauses which have been approved by the EU, UK and Switzerland. In some instances, we will rely on your explicit consent, where this is appropriate. To request more information or obtain a copy of the contractual agreements or other safeguards in place, use the contact details set out in the “Contact Us” section below.
10. Updates to Our Privacy Policy
We will update this Privacy Policy when we change the way we use your personal information, or when we are required to do so under data protection laws. We will bring to your attention any material changes to our Privacy Policy in an appropriate manner (for example, by posting a notice on the webpages and apps through which we provide our Services and indicate at the top of the notice when it was most recently updated).
11. Contact Us
To exercise your rights, or for further information about how we use your personal information, please contact us.
For requests and enquiries relating to information about you collected via the Website or otherwise by your local LG Group member, please contact your local LG Group member. The name of and contact details for your local LG Group member can be found here.
For requests and enquiries relating to information about you collected via all other Services, please contact LGE at [here] or via post [LG Twin tower, 128 Yeoui—daero, Yeongdeungpo-gu, Seoul, Republic of Korea]. LGE’s contact in the EEA is [dpo-eu@lge.com], LG Electronics Deutschland GmbH, Alfred-Herrhausen-Allee 3-5, 65760 Eschborn. The name of and contact details for your local LG Group member can be found here.
Our Data Protection Officer can be contacted at [dpo-eu@lge.com].
If you are not satisfied with how we use your personal information or believe that this is not in accordance with data protection laws, you have the right to complain to the data protection authority where you live, work or where you believe that an infringement of data protection laws has taken place.
12. Personal Information of Children
Our Services are designed for a general audience and are not directed towards children. In connection with our Services, we do not knowingly collect or maintain personal information from anyone under the age of 18 or knowingly allow such persons to use our Services. Please do not provide us with any personal information relating to persons under the age of 18. If you are under 18, please do not attempt to register for our Services or provide us with any personal information. If we learn that a person under the age of 18 has provided us with any personal information, we will promptly delete such personal information. If you believe that a child under age 18 may have provided us with personal information, please contact us using the information specified in the “Contact Us” section above.
In some jurisdictions we may adopt a stricter age-gating policy. Please read the supplemental information for your jurisdiction at the bottom of this Privacy Policy for further information.
LG Entities
| Country | LG Entity | Registered address | Contact information |
| Poland | LG Electronics Polska sp. Z oo | Warsaw (02-675) at ul. Wołoska 22 | iodo@lge.pl |
Services
| Service | LG Entity | Registered address | Contact information |
| ThinQ | LG Electronics Inc. | LG Twin tower, 128 Yeoui—daero, Yeongdeungpo-gu, Seoul, Republic of Korea | thinq@lge.com |
| LG SmartWorld | LG Electronics Inc. | LG Twin tower, 128 Yeoui—daero, Yeongdeungpo-gu, Seoul, Republic of Korea | lgworld@lge.com |
| https://www.lg.com/pl | LG Electronics Polska sp. Z oo | Warsaw (02-675) at ul. Wołoska 22 | iodo@lge.pl |
ADDITIONAL INFORMATION FOR POLAND
1. A complaint to a supervisory authority
Should you decide that the processing of your personal data infringes any provisions of the GDPR, you may lodge a complaint with the President of the Personal Data Protection Office for the Protection of Personal Data, ul. Stawki 2, 00-193 Warszawa.
2. Automated personal data processing, including profiling
Your personal data will not be processed in an automated manner (including in the form of profiling) that may produce legal effects concerning you or similarly significantly affect you. However there may be exceptions which are detailed below for each process.
Cookie Policy
Effective date: 12 / 22 / 2022
LG Electronics Polska Sp. z o.o. (hereinafter referred to as “LGEPL”), the owner of this website, hereby informs users that it may use data storage and retrieval tools (generally referred to as “cookies”) at the time when the user is browsing the website.
1. What are cookies?
LG Electronics Polska Sp. z o.o. (hereinafter referred to as “LGEPL”), the owner of this website, hereby informs users that it may use data storage and retrieval tools (generally referred to as “cookies”) at the time when the user is browsing the website.
2. What types of cookies do we use?
The following types of cookies are used on LGEPL websites:
a) “essential” (technical) cookies, enabling the use of particular services, e.g. authentication cookies used for services that require authentication on websites; cookies used to ensure security, e.g. used to detect fraud related to authentication on websites; necessary for the proper transmission of information, the provision of the services requested by the user and the user identification after registration;
b) “performance” (analytical) cookies that collect information about how websites are used;
c) “functional” cookies, which “remember” settings selected by the user and enable the personalisation of the user interface, e.g. in terms of the language selected or region the user comes from, font size, website appearance, etc.
In addition, cookies used on LGEPL websites can be divided into:
a) First-party cookies
First-party cookies are stored in the browser and/or on the user’s hard drive by the currently viewed website. The user receives a unique identifier to track their visit on the currently viewed website. LGEPL, as the website operator, uses these cookies to manage sessions and to identify users.
b) Third-party cookies
The website also uses marketing and analytical cookies supplied by third-party entities, who are also recipients of information resulting from such cookies.
In any case, LGEPL informs the user that the user may reject cookies by setting up the browser (browsers accept cookies by default) or by installing tools offered by providers of relevant services, which will prevent the collection of information about the user’s visits to the website.
However, the user may set up their browser at any time to prevent the use of cookies or to receive notifications when they are generated.
Cookies, depending on their type, are used for a maximum period of 6 years.
3. How to accept or reject cookies?
We remind you that while browsing the website the user may set up their browser at any time to reject cookies or to receive notifications when they are generated. When you click the following links you will access information how to manage the use of cookies and how to cancel your consent to their use depending on the browser used:
• Internet Explorer
Menu > Tools > Internet Options > Privacy — please select the appropriate option.
• Firefox
Menu > Options > Privacy > History — please select the appropriate option.
• Chrome
Menu > Settings > Show advanced settings > Privacy > Content settings > Cookies — please select the appropriate option.
• Opera
Menu > Preferences > Advanced > Cookies — please select the appropriate option.
• Safari
Menu > Preferences > Privacy > Cookies — please select the appropriate option.
• Safari for Ipads and Iphones
To learn more about deleting cookies, the user may use the help section in their browser.
In addition, the user, upon entering the LGEPL website, may independently change the settings of cookies used on the portal. The panel for making appropriate changes is displayed at the top of the website.
4. What cookies do we use and for what purpose and for how long do we use them?
Below we inform you in detail about the types of cookies used on individual websites of the Administrator, including the purpose of using cookies, as well as the period of functioning of cookies.
LG.com – STRICTLY NECESSARY COOKIES
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
CS_JSessionID | lg.com | LG | Session | This is the Session ID that web application server generates for customer support pages | internal |
PHPSESSID | lg.com | LG | Session | This is the Session ID that web application server generates for customer support pages | internal |
MKT_JSessionID | www.lg.com | LG | Session | This is the Session ID that the web application server generates for marketing pages | internal |
LG5_CartID | lg.com | LG | Session | Cookie necessary to support the functionality of the shopping cart in the LG store on the website | internal |
LG5_ExcitingOffer | www.lg.com | LG | Session | Cookie necessary to remember products purchased and added to the shopping cart | internal |
PL_eCookieOpenFlag | lg.com | LG | 1 day | Used to check whether the message regarding the acceptance of cookies should appear on the website | internal |
PL_LGCOM_Advertising | lg.com | LG | 1 year | Used to check whether the user has accepted advertising cookies | internal |
PL_LGCOM_Analysis | lg.com | LG | 1 year | Used to check whether the user has accepted analytical cookies | internal |
PL_LGCOM_Improvements | lg.com | LG | 1 year | Used to check whether the user has accepted functional cookies | internal |
PL_LGCOM_SOCIAL_MEDIA | lg.com | LG | 1 year | Used to check whether the user has accepted functional cookies for communication via social media | internal |
Session | www.lg.com | LG | Session | Used to maintain a session on a page | internal |
PL_implicitStrictOpenFlag | lg.com | LG | Session | Used for the functionality of the message (banner) about cookies | internal |
X-Scouter-Gxid | www.lg.com | LG | Session | Cross-trace between apps. | internal |
AKA_A2 | .lg.com | LG | 1 day | This cookie is necessary for the function of the cache function to work. | internal |
RT | .lg.com | LG | 1 week | This cookie is necessary for the Operation of the Akamai Cache feature. | internal |
__ttl__widget__ui | .lg.com | LG | 7 days | Used in the comparison widget to show models | internal |
SL_GWPT_Show_Hide_tmp | .lg.com | LG | Session | Stores information about browsing preferences on the site. | internal |
SL_wptGlobTipTmp | .lg.com | LG | Session | Stores information about browsing preferences on the site. | internal |
SLG_GWPT_Show_Hide_tmp | .lg.com | LG | Session | It ensures the functionality and efficiency of the website and is used to track errors. | internal |
SLG_wptGlobTipTmp | .lg.com | LG | Session | It ensures the functionality and efficiency of the website and is used to track errors. | internal |
ssm_au_c | .lg.com | Session | Save the user’s settings and preferences, such as current language preferences. | internal | |
test | .lg.com | LG | Session | Used to sustain the session. | internal |
tmr_lvid | .lg.com | LG | Session | The user’s own cookie for counting unique users in the absence of VID. This is to provide the _tmr.getClientID() function. Set only when using a js counter code. | internal |
tmr_lvidTS | .lg.com | LG | Session | A first-party cookie containing the time the user ID was created. Used with tmr_lvid. | internal |
tmr_reqNum | .lg.com | LG | Session | To collect information – in a way that does not directly identify anyone – including the number of visitors to the site from which visitors entered the site and the pages they visited. | internal |
LG.com – IMPROVING cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
LG_Survey/en | www.lg.com | LG | 1 day | Used not to open the survey window again when the user selects the „DO NOT SHOW AGAIN” option on the Customer Support page | internal |
eud | .rfihub.com | RFIHUB | 1 month | Rocket Fuel cookies (rfihub.com) used to deliver and display optimal content and advertising on its platform | external |
euds | .rfihub.com | RFIHUB | 1 month | Rocket Fuel cookies (rfihub.com) used to deliver and display optimal content and advertising on its platform | external |
igodigitalst_500007810 | .igodigital.com | IGODIGITAL | 1day | Unique user session ID | external |
igodigitalstdomain | .igodigital.com | IGODIGITAL | 1day | Page ID | external |
igodigitaltc2 | .igodigital.com | IGODIGITAL | 1day | Unique user ID | external |
smd | .rfihub.com | RFIHUB | 1 month | Rocket Fuel cookies (rfihub.com) used to deliver and display optimal content and advertising on its platform | external |
op_session | opinie.ceneo.pl | CENEO | Session | Collects navigation data and user behavior on the website in order to optimize the setting of a satisfaction survey in the system | external |
LG5_SupportSearch | lg.com | LG | 30 days | Used when the search was from the CUSTOMER SUPPORT page | internal |
LG5_RememberAccount | www.lg.com | LG | 30 days | Used when the user has consented to remember the email address when registering and logging in to the site | internal |
LG5_filter | lg.com | LG | Session | Used when the filter function has been activated | internal |
LG5_RecentlyView | lg.com | LG | 30 days | Shows recently searched consumer products | internal |
LG5_B2B_RecentlyView | lg.com | LG | 30 days | Shows recently searched professional (B2B) products | internal |
LG5_CST_RecentlyView | lg.com | LG | 30 days | Shows recently reviewed CST products | internal |
LG5_B2B_CompareCart | lg.com | LG | Session | Used to compare B2B products | internal |
LG5_CompareCart | lg.com | LG | Session | Used to compare B2C products | internal |
LG5_CompareLock | www.lg.com | LG | Session | Used to hold selected products for comparison (lock) | internal |
PHPSESSID | lg.com | LG | Session | A unique session ID generated by the application server to support the user | internal |
LG5_PageHistory | www.lg.com | LG | Session | Used for the SEE ALL button | internal |
LG5_ReviewHelpful | lg.com | LG | 30 days | Used when the HELP button is selected | internal |
LG5_SearchResult | lg.com | LG | 30 days | Search functionality and search results for B2C consumer products | internal |
LG5_B2B_SearchResult | lg.com | LG | 30 days | Search functionality and search results for B2B professional products | internal |
noMoreToday | www.lg.com | LG | 1 day | Supports on the CST product page not to display a message in the lower right part of the screen | internal |
inside-eu | lg.com | LG | 1000 days | Supports INSIDE messenger function powered by PowerfrontTM, remembering user activity on the site | internal |
BVBRANDID | lg.com | BazaarVoice | 1 year | Allows analytics by Bazaarvoice (LG product feedback feature) to properly assign activity to a single user within the same domain | external |
BVBRANDSID | lg.com | BazaarVoice | Session | Allows analytics by Bazaarvoice (leaving reviews about LG products on the site) to identify the browsing of the site by the same user | external |
_js_datr | .facebook.com | Session | Identifies the browser in terms of security, including account recovery and identification of potential violations and dangers | external | |
sb | .facebook.com | Session | Identifies the browser in terms of login and authorization | external | |
wd | .facebook.com | 7 days | Allows you to optimally adjust the page to the user’s screen | external | |
BVImplusermanual | lg.com | BazaarVoice | 1 year | Used by Bazaarvoice in providing user-directed ratings and reviews. It allows you to correlate Bazaarvoice web analytics with the same user for interaction within a specific customer domain. | internal |
BVImplmain_site | lg.com | BazaarVoice | 1 year | Used by Bazaarvoice in providing user-directed ratings and reviews. It allows you to correlate Bazaarvoice web analytics with the same user for interaction within a specific customer domain. | internal |
BVImplhe_promotion | lg.com | BazaarVoice | 1 year | Used by Bazaarvoice in providing user-directed ratings and reviews. It allows you to correlate Bazaarvoice web analytics with the same user for interaction within a specific customer domain. | internal |
BVImpldedicated_reviews_page | lg.com | BazaarVoice | 1 year | Used by Bazaarvoice in providing user-directed ratings and reviews. It allows you to correlate Bazaarvoice web analytics with the same user for interaction within a specific customer domain. | internal |
bvf_** | lg.com | BazaarVoice | 1 year | Used by Bazaarvoice in providing user-directed ratings and reviews. It allows you to correlate Bazaarvoice web analytics with the same user for interaction within a specific customer domain. | internal |
mage-banners-cache-storage | www.lg.com | Magento | 1 day | Stores banner content locally to improve performance. | internal |
mage-cache-storage-section-invalidation | www.lg.com | Magento | 1 day | Forces local storage of specific sections of content that should be invalidated. | internal |
mage-cache-storage | www.lg.com | Magento | Session | Local storage of visitor-specific content that enables e-commerce features. | internal |
mage-cache-sessid | www.lg.com | Magento | Session | The value of this cookie triggers a local cache clearing. When the back-end application deletes the cookie, the administrator clears the local storage and sets the cookie value to true. | internal |
mage-translation-file-version | www.lg.com | Magento | Session | Tracks the version of translations in local storage. | internal |
mage-translation-storage | www.lg.com | Magento | Session | Stores translated content at the request of the buyer. | internal |
mage-messages | www.lg.com | Magento | 1 day | Tracks error messages and other notifications displayed to the user, such as cookie consent messages and error messages. The message is deleted from the cookie when it is displayed to the buyer. | internal |
form_key | www.lg.com | Magento | 1 day | A security measure that attaches a random string to all submitted forms to protect data from cross-site request spoofing. | internal |
velaro_** | .lg.com | velaro | Session | Stores a unique user ID | internal |
ps-location | .lg.com | Price Spider | Session | It is used to remember the last location entered by the online user in the widget, creating a more convenient user experience. | internal |
top100_id | .lg.com | LG | 1000 days | A cookie sets a Safe flag to prevent it from leaking if any of the sites load mixed content | internal |
yourekoCustomTariff_pl | .lg.com | Youreko | 1 year | Price change | internal |
youreko-dishwashers_pl | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-dishwashers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-freezers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
yourekoHasEngaged | .lg.com | Youreko | 1 year | This cookie is used to determine whether you have used our tool. | internal |
youreko-fridge-freezers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-fridges_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-tumble-dryers_pl | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-tumble-dryers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
yourekoUserId | .lg.com | Youreko | 1 year | It stores information about how you use our tool, such as the features you interacted with, associated with your cookie ID and IP address. We never share this information with any third parties. | internal |
yourekoUserIdLg | .lg.com | Youreko | 1 year | It stores information about how you use our tool, such as the features you interacted with, associated with your cookie ID and IP address. We never share this information with any third parties. | internal |
youreko-washer-dryers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-washer-dryers_pl | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-washing-machines_pl | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-washing-machines_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
_ca_chat | .lg.com | User.com | 1 year | It allows you to store information about you, your preferences for future visits, website traffic and website interactions to offer you better experiences and tools in the future. | internal |
_ueuuid | .lg.com | User.com | 1 year | It allows you to store information about you, your preferences for future visits, website traffic and website interactions to offer you better experiences and tools in the future. | internal |
__cfduid | .lg.com | Cloudflare | 1 year | Identify malicious users, filter network traffic, reduce the chances of blocking legitimate users, and provide tailored services. | external |
LG.com – ANALYTICAL cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
s_cc | lg.com | Adobe | Session | An Adobe cookie that checks if cookies are active on the site | internal |
s_fid | lg.com | Adobe | 5 years | Used to identify the user if a standard identification file (s_vi) is blocked by other third-party cookies | internal |
s_invisit | lg.com | Adobe | Session | Determines whether a user is visiting the site for the first time | internal |
s_nr | lg.com | Adobe | 1 month | Counts the number of visits made by the same user | internal |
s_ppv | lg.com | Adobe | Session | A cookie that checks data from the previous four cookies and deletes this data at the end of the session | internal |
s_ppvl | lg.com | Adobe | Session | Cookie set by Adobe Analytics to store information about the percentage of the part of the page viewed by the user | internal |
s_sq | lg.com | Adobe | Session | Adobe file that collects information about the preceding link selected on the page | internal |
s_vi | lg.com | Adobe | 2 years | Adobe file used to identify you with your ID and time | internal |
s_vnum | lg.com | Adobe | 1 month | Remembers the number of visits of a unique user, which allows you to determine the frequency of return of a given user over a period of 30 days | internal |
_dc_gtm_UA-** | lg.com | 1 minute | Google file used to speed up queries; if the Google analysis-of-sites file is run by Google Tag Manager, the file name will change to _dc_gtm_ | internal | |
_ga | lg.com | 2 years | A Google file that assigns a random identification number to each user of the site, thanks to which information on the number of users, session duration and campaign data in the „analysis-of-sites” results reporting duty counts; set by Google for a standard period of 2 years | internal | |
_gat_UA-** | lg.com | 1 minute | This cookie tests the site; if a Google „analysis-of-site” file is used through Google Tag Manager, then this file is renamed to _dc_gtm_ | internal | |
_gid | lg.com | 1 day | Used to distinguish between users | internal | |
s_adserv | lg.com | SIZMEK | 30 minutes | Used to limit communication with the ADSERV ad server to one case per visit | internal |
AMCVS** | lg.com | Adobe | 1 hour | The identification service uses your organization’s ID, the AMCV Experience Cloud cookie, and the demdex cookie to create and store unique, persistent identifiers for visitors to your site. | internal |
AMCV** | lg.com | Adobe | 1 hour | The identification service uses your organization’s ID, the AMCV Experience Cloud cookie, and the demdex cookie to create and store unique, persistent identifiers for visitors to your site. | internal |
gpv_** | lg.com | Adobe | 1 hour | This cookie stores the number of pages you view when you visit the Sites. | internal |
__utmz** | lg.com | GA | 6 months | This is one of the four main cookies set by Google Analytics, which allows website owners to track visitor behavior, measuring the performance of the site. This cookie identifies the source of traffic to the site so that Google Analytics can tell site owners where visitors came from when they entered the site. The cookie has a lifespan of 6 months and is updated each time data is transmitted to Google Analytics. | internal |
__utmv** | lg.com | GA | 2 years | This cookie is used to determine unique visitors to the site and is updated each time the page is viewed. | internal |
__utmt** | lg.com | GA | 10 minutes | This cookie is used to determine unique visitors to the site and is updated each time the page is viewed. | internal |
__utmc** | lg.com | GA | Session | This cookie is used to determine unique visitors to the site and is updated each time the page is viewed. | internal |
__utmb** | lg.com | GA | 30 minutes | This cookie is used to determine unique visitors to the site and is updated each time the page is viewed. | internal |
__utma** | lg.com | GA | 2 years | Used to distinguish between users and Sessions. A cookie is created when a javascript library is executed and there are no existing cookies __utma. The cookie is updated each time data is transmitted to Google Analytics. | internal |
_rtetSessPageSeq | www.lg.com | Beusable | 30 minutes | This cookie is set by „Beusable” to check the path of the user accessing the website. | internal |
_rtetSessId | www.lg.com | Beusable | 30 minutes | This cookie is set by „Beusable” to check the path of the user accessing the website. | internal |
_hjTLDTest | .hotjar.com | Hotjar | Session | When executing the script, Hotjar specifies the most general path to the cookie that we should use instead of the hostname of the page. This is done so that cookies can be made available in subdomains (where applicable). To determine this, we try to store a cookie _hjTLDTest for various alternative URL substrings until it fails. After this check, the cookie is deleted. | internal |
_hjShownFeedbackMessage | .hotjar.com | Hotjar | 1 year | Hotjar cookie, which is set when the user minimizes or completes incoming feedback. This is done so that the incoming feedback is loaded as minimized immediately if the user navigates to another page where it is set to display. | internal |
_hjSessionTooLarge | .hotjar.com | Hotjar | Session | Causes Hotjar to stop collecting data if the session becomes too large. This is determined automatically by the signal from the WebSocket server if the session size exceeds the limit. | internal |
_hjSessionResumed | .hotjar.com | Hotjar | Session | A cookie that is set when a session/recording is reconnected to Hotjar’s servers after a connection interruption. | internal |
_hjMinimizedPolls | .hotjar.com | Hotjar | 1 year | A Hotjar cookie that is set when the user minimizes the Surveys widget on the site. It is used to ensure that the widget remains minimized as the user navigates your site. | internal |
_hjIncludedInSessionSample | .hotjar.com | Hotjar | 30 minutes | This cookie is set to notify Hotjar if this user is covered by the data sampling specified by the daily session limit on your site. | internal |
_hjIncludedInSample | lg.com | Hotjar | 30 minutes | This cookie is set to notify Hotjar if this user is covered by the data sampling specified by the daily session limit on your site. | internal |
_hjIncludedInPageviewSample | .hotjar.com | Hotjar | 30 minutes | This cookie is set to tell Hotjar if this user is subject to data sampling set by your website’s pageview limit. | internal |
_hjid | .hotjar.com | Hotjar | 1 year | A Hotjar cookie that is set when a customer first arrives at a page with a Hotjar script. It is used to persist the Hotjar user ID, unique to this website, in the browser. This ensures that behavior on subsequent visits to the same site will be assigned to the same user ID. | internal |
_hjFirstSeen | .hotjar.com | Hotjar | Session | This is set to identify the first session of the new user. Stores a true/false value indicating whether Hotjar first saw this user. It is used by recording filters to identify new user sessions. | internal |
_hjDonePolls | .hotjar.com | Hotjar | 1 year | A Hotjar cookie that is set when a user completes a survey using the On-Site Survey widget. Used to ensure that the same survey does not reappear if it has already been completed. | internal |
_hjAbsoluteSessionInProgress | .hotjar.com | Hotjar | 30 minutes | This cookie is used to detect the user’s first impression session. This is the True/False flag set by the cookie. | internal |
_gd** | lg.com | GA | 2 years | The file analyzes the use and operation of the website and services. | internal |
_gcl_dc | lg.com | GA | 90 days | GA : The conversion linking tag sets the information about when your ad is clicked. | internal |
_gcl_aw | lg.com | GA | 90 days | GA : The conversion linking tag sets the information about when your ad is clicked. | internal |
_ga_** | lg.com | GA | 2 years | This cookie name is associated with Google Universal Analytics – a significant update to Google’s more frequently used analytics service. This cookie is used to distinguish between unique users by assigning a randomly generated number as a customer ID. It is included in every page request on the site and is used to calculate visitor, Session, and campaign data in site analytics reports. By default, it is set to expire after 2 years, although site owners can adjust this. | internal |
_gat_** | lg.com | GA | 1 minute | Used to limit the speed of requests. If you deploy Google Analytics through Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. | internal |
_ce.s | .lg.com | Crazyegg | 1 year | Tracks the recorded unique identifier of the visitor’s session and the start time. | internal |
s_sv_p1 | lg.com | Adobe | Durable | Aggregates site traffic and visitor behavior. | internal |
s_ptc | lg.com | Adobe | Session | Adobe Analytics cookies, usually used to store bits of data between pages or visits. | internal |
s_ecid | lg.com | Adobe | 2 years | Adobe Analytics cookies, usually used to store bits of data between pages or visits. | internal |
s_cp_persist | lg.com | Adobe | Durable | Adobe Analytics cookies, usually used to store bits of data between pages or visits. | internal |
sat_track | lg.com | Adobe | Session | Adobe Analytics cookies, usually used to store bits of data between pages or visits. | internal |
mbox | lg.com | Adobe | 2 years | This third-party advertising/targeted cookie collects information about how you use the website. | internal |
AMCV_** | lg.com | Adobe | 2 years | This cookie serves as a flag indicating that the session has been initiated. | internal |
AMCVS_** | lg.com | Adobe | 2 years | This cookie serves as a flag indicating that the session has been initiated. | internal |
_sdsat_s_dtm_rsid | lg.com | Adobe | 2 years | Adobe Analytics cookies, usually used to store bits of data between pages or visits. | internal |
private_content_version | lg.com | Adobe | 2 years | Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. | internal |
product_data_storage | lg.com | Adobe | 2 years | Attaches a random, unique number and time to the client content pages to prevent them from being cached on the server. | internal |
section_data_ids | lg.com | Adobe | 2 years | It stores customer-specific information related to actions initiated by the buyer, such as the display of a wish list, cart information, etc. | internal |
_4c_ | .lg.com | Foresee | 90 days | They are used for the ForeSee customer survey and feedback function. If you choose to survey, we may record part of your visit to help us improve the user experience for customers | internal |
_conv_r | .lg.com | Convert | 1 year | Cookie used in order to track visitor experiments. This cookie holds the referral data for the current visitor. This is overwritten each time a visitor comes from a new referrer. | internal |
_conv_v | .lg.com | Convert | 6 months | A cookie used to track users. This cookie stores referral data for the current visitor. It is overwritten every time a visitor comes from a new referrer. | internal |
_derived_epik | .lg.com | 6 months | The file analyzes visitor behavior, customer profiling and newsletter performance. | internal | |
_gaexp | .lg.com | 3 months | This is one of the four main cookies set by Google Analytics, which allows website owners to track visitor behavior, measuring the performance of the site. This cookie identifies the source of traffic to the site so that Google Analytics can tell site owners where visitors came from when they entered the site. | internal | |
_pin_unauth | .lg.com | 1 year | Used by Pinterest to track the use of the services. | internal | |
_td | .lg.com | treasure date | 6 months | These advertising cookies record information about your activity on the site, such as the pages you visit, so that we can provide you with targeted advertising on third-party websites and analyze the effects of such advertising. | internal |
_td_ssc_id | .lg.com | treasure date | 6 months | These advertising cookies record information about your activity on the site, such as the pages you visit, so that we can provide you with targeted advertising on third-party websites and analyze the effects of such advertising. | internal |
_ym_d | .lg.com | Yandex Metrica | 1 year | This cookie is used by Yandex Metrica to save the date of the first website of the user’s session. | internal |
_ym_isad | .lg.com | Yandex Metrica | 2 days | Specifies whether the user has ad blockers | internal |
_ym_uid | .lg.com | Yandex Metrica | 1 year | Used to identify site users | internal |
adcloud | .lg.com | Adobe | 364 days | A first-party cookie that associates the Internet user ID with relevant audience segments and conversions. | internal |
at_check | .lg.com | Adobe | Session | Used by Adobe Target to determine whether a visitor handles cookies. Set every time a visitor turns on a page | internal |
beusable | .lg.com | Beusable | 2 years | This cookie is created from the Beusable tool, which is used to check the user’s referral page or user usage pattern. | internal |
bv_metrics | bazaarvoice.com | Bazaarvoice | 2 hours | Performance diagnostic events for fewer than 1/1000 of users. | external |
last_visit | .lg.com | LG | 1 week | Stores the user ID from the last visit | internal |
nmstat | .lg.com | Siteimprove | Session | This cookie is used to record the visitor’s use of the website. It is used to collect statistics about the use of the site, such as the date of the user’s last visit to the site. | internal |
psdmtrackV | .lg.com | Adobe | 1 hour | This cookie is used to record the visitor’s use of the website. It is used to collect statistics about the use of the site, such as the date of the user’s last visit to the site. | internal |
ps-utid | .lg.com | Price Spider | 1 minute | Enables universal PriceSpider tracking. | internal |
ps-utparam | .lg.com | Price Spider | 1 minute | Enables universal PriceSpider tracking. | internal |
_rtetUserId | .lg.com | besuable | 1 year | Visited URL and random user ID when visiting pages with Beusable code | internal |
yourekoCustomTariff_pl | .lg.com | Youreko | 1 year | Price change | internal |
youreko-dishwashers_pl | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-dishwashers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-freezers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
yourekoHasEngaged | .lg.com | Youreko | 1 year | This cookie is used to determine whether you have used our tool. | internal |
youreko-fridge-freezers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-fridges_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-tumble-dryers_pl | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-tumble-dryers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
yourekoUserId | .lg.com | Youreko | 1 year | It stores information about how you use our tool, such as the features you interacted with, associated with your cookie ID and IP address. We never share this information with any third parties. | internal |
yourekoUserIdLg | .youreko.com | Youreko | 1 year | It stores information about how you use our tool, such as the features you interacted with, associated with your cookie ID and IP address. We never share this information with any third parties. | external |
youreko-washer-dryers_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-washer-dryers_pl | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-washing-machines_pl | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
youreko-washing-machines_years-en | .lg.com | Youreko | 1 year | These cookies are used to save custom user preferences in the tool, for example, if he changes the number of times the washing machine is used per week from an average of 5.5 to 10. | internal |
_ca_chat | .lg.com | User.com | 1 year | It allows you to store information about you, your preferences for future visits, website traffic and website interactions to offer you better experiences and tools in the future. | external |
_ueuuid | .lg.com | User.com | 10 years | It allows you to store information about you, your preferences for future visits, website traffic and website interactions to offer you better experiences and tools in the future. | external |
_beu_utm_campagin | .lg.com | beusable | 30 mins | UTM_campagin | internal |
_beu_utm_content | .lg.com | beusable | 30 mins | UTM_content | internal |
_beu_utm_medium | .lg.com | beusable | 30 mins | UTM_medium | internal |
_beu_utm_source | .lg.com | beusable | 30 mins | UTM_source | internal |
_beu_utm_term | .lg.com | beusable | 30 mins | UTM_term | internal |
_rtet_apply | .lg.com | beusable | Durable | The unique identifier of the report recorded in usable/deleted when visiting again after the AB test is completed. | internal |
_rtet_ab_aid | .lg.com | beusable | Durable | The ID of the page where the A/B test is running. /Deleted when visiting again after the AB test is complete. | internal |
_rtet_ab_url | .lg.com | beusable | Durable | URL on page B of A/B tests / removed when visiting again after the AB test is completed. | internal |
_rtet_ab_ref | .lg.com | beusable | Durable | Referrer just before redirect due to A/B testing / Removed when visiting again after ab test completion. | internal |
_beu_utid | .lg.com | beusable | 30 mins | Unique UT | internal |
_beu_utssid | .lg.com | beusable | 30 mins | UT Session ID | internal |
LG.com – ADVERTISING cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
_fbp | lg.com | 3 months | Identifies the browser to provide relevant advertising services and analytics | internal | |
_gcl_au | lg.com | 3 months | Google files allow you to analyze traffic on the site in order to improve its functionality | internal | |
IDE | .doubleclick.net | Session | Google advertising cookie that collects data to display ads on the web on non-Google websites | external | |
AID | .google.com | 6 months | Google cookie identifying the user’s preferred settings, e.g. language, saved number of searches and unified Google ID | external | |
ActivityInfo2 | .serving-sys.com | SIZMEK | 3 months | A cookie that tracks you to serve relevant ads on other sites | external |
fr | .facebook.com | 3 months | Identifies the user and browser, the time of entry and other data used by Facebook to serve relevant advertisements to the user, including analytics | external | |
r1 | .serving-sys.com | SIZMEK | Session | Collects data from the user’s navigation on the pages in order to adapt the displayed ads accordingly | external |
u2 | .serving-sys.com | SIZMEK | 3 months | Collects data from the user’s navigation on the pages in order to adapt the displayed ads accordingly | external |
um2 | .serving-sys.com | SIZMEK | 3 months | Collects data from the user’s navigation on the pages in order to adapt the displayed ads accordingly | external |
ores | .rfihub.com | Rfihub | 25 days | Microsoft MSN cookie to ensure that the website functions properly | external |
ruds | .rfihub.com | Rfihub | Session | Microsoft MSN cookie to ensure that the website functions properly | external |
cmd | .rfihub.com | Rfihub | 25 days | Microsoft MSN cookie to ensure that the website functions properly | external |
NID | .google.com | 1 year | It contains information about how the user used the pages and what ads they are interested in that they have seen before they have viewed the page | external | |
demdex | .demdex.net | Demdex | 6 months | Checks the convergence of the search with the distributed behavior pattern specified in the demdex cookie | external |
dextp | .demdex.net | Demdex | 6 months | Adobe Audience Manager cookie that saves the last time a synchronization was performed | external |
dpm | .dpm.demdex.net | Demdex | 6 months | Adobe Audience Manager cookie that saves the last time a synchronization was performed | external |
ev_sync_dd | .everesttech.net | Everesttech | 15 days | It contains information about how the user uses the site and uses the ads that were previously displayed to him before entering the page | external |
everest_g_v2 | .everesttech.net | Everesttech | 1 year | It contains information about how the user uses the site and uses the ads that were previously displayed to him before entering the page | external |
sso-logged-in-back | .lg.com | Session | These cookies are used by Twitter to integrate functions into our website in the form of Twitter feeds and tracking buttons. Cookies are used for a variety of purposes, including analysis. | internal | |
__adroll_fpc | .lg.com | Adroll | 1 year | This cookie is used to identify the visitor based on visits and devices. It is used for real-time verification so that advertisers present a relevant ad. | internal |
__ar_v4 | lg.com | 1 year | This cookie is associated with Google’s DoubleClick advertising service. Helps you track ad conversion rates. | internal | |
__attentive_cco | attentivemobile.com | Attentive | 30 days | This cookie sets preferences for the display of the email list and text list registration forms | external |
__attentive_dv | attentivemobile.com | Attentive | 30 days | This cookie sets preferences for the display of the email list and text list registration forms | external |
__attentive_id | attentivemobile.com | Attentive | 30 days | Used to target, optimize, report or attribute SMS marketing | external |
__attentive_pv | attentivemobile.com | Attentive | 30 days | Used to target, optimize, report or attribute SMS marketing | external |
__attentive_ss_referrer | attentivemobile.com | Attentive | 30 days | Used to target, optimize, report or attribute SMS marketing | external |
__qca | .lg.com | QuantCast | 1 year | This is a cookie associated with Quantcast, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising. | internal |
_fbc | .lg.com | 2 years | Identifies the browser for login authentication | internal | |
_uetsid | .lg.com | Bing | 30 minutes | This is a cookie used by Microsoft Bing Ads and a tracking cookie. It allows us to establish contact with a user who has previously visited our website. Expires 30 minutes after you finish viewing the session. | internal |
_uetvid | .lg.com | Bing | 1 year | This cookie is used by Bing to determine what ads should be displayed that may be relevant to the end user browsing the site. | internal |
amp_87a1d7 | .lg.com | 3 months | This is one of the four main cookies set by Google Analytics, which allows website owners to track visitor behavior, measuring the performance of the site. This cookie identifies the source of traffic to the site so that Google Analytics can tell site owners where visitors came from when they entered the site. | internal | |
cto_bundle | .lg.com | Criteo | 1 year | Collects visitor behavior to show more relevant ads | internal |
pi_opt_in211672 | pardot.com | Pardot | 2 years | Pardot tracking cookie. | external |
rcuid | .google.com | 1 year | In order to monitor the user’s behavior and preferences on the Internet as fully as possible. | external | |
rrpvid | .google.com | 1 year | In order to monitor the user’s behavior and preferences on the Internet as fully as possible. | external | |
tt.u | tailtarget.com | tailtarget | 2 years | Used for content targeting and Advertising, according to profile and preferences. | external |
STREFALG.PL – a list of cookies on the official website of consumer promotions https://www.strefalg.pl/
STREFALG.PL – ANALYTICAL cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
_ga,_gid | strefalg.pl | 24 hours – 2 years | Google files allow you to analyze traffic on the site in order to improve its functionality | external |
STREFALG.PL – FUNCTIONAL cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
uniqueCookie | strefalg.pl | ZONELG | 20 years | Anti-bot cookie. Anonymous random string. | internal |
ASP.NET_SessionId | strefalg.pl | ZONELG | session | session file, allows the user to log in to the strefalg.pl | internal |
STREFAKLIMATYZACJI.PL – list of cookies on the official website of the https://strefaklimatyzacji.pl/ distributor
STREFAKLIMATYZACJI.PL – NECESSARY COOKIES
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
cookie_notice_accepted | .strefaklimatyzacji.pl | air conditioning zone | 1 year | This cookie is set to confirm that the user has accepted cookies. | internal |
cookie_notice_accepted | .strefaklimatyzacji.pl | air conditioning zone | 1 year | This cookie is set to confirm that the user has accepted cookies. | internal |
STREFAKLIMATYZACJI.PL – ANALYTICAL cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
_gcl_au | .strefaklimatyzacji.pl | 3 months | This cookie is used by Google Analytics to understand your interaction with the website. | external | |
_ga | .strefaklimatyzacji.pl | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor data, sessions, campaigns and track website usage for the website’s analytics report. Cookies store information anonymously. | external | |
_gid | .strefaklimatyzacji.pl | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information about how visitors use the website and helps to create an analytical report on how the website works. Data collected, including number of visitors and source. | external | |
_gat_gtag_UA_129690518_1 | .strefaklimatyzacji.pl | 1 minute | This cookie is set by Google and is used to distinguish between users. | external | |
eud | .rfihub.com | RFIHUB | 1 year 24 days | The domain of this cookie is owned by Rocketfuel. This cookie is used to synchronize with partner systems to identify users. This cookie contains partner IDs and the time of the last successful match. | external |
demdex | .demdex.net | Adobe | 5 months 27 days | This cookie is placed on the domain demdex.net and is used by Adobe Audience Manager to identify a unique user across different domains. | external |
visitor-id | .media.net | air conditioning zone | 1 year | This cookie is used to collect information about the visitor. This information will be stored for internal analytics with the website operator – internal analytics is used by websites to optimize their domains. | external |
visitor-id | .media.net | air conditioning zone | 1 year | This cookie is used to collect information about the visitor. This information will be stored for internal analytics with the website operator – internal analytics is used by websites to optimize their domains. | external |
visitor-id | .media.net | air conditioning zone | 1 year | This cookie is used to collect information about the visitor. This information will be stored for internal analytics with the website operator – internal analytics is used by websites to optimize their domains. | external |
STREFAKLIMATYZACJI.PL – ADVERTISING cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
test_cookie | .doubleclick.net | air conditioning zone | 15 minutes | This cookie is set by doubleclick.net. The purpose of a cookie is to determine whether your browser supports cookies. | external |
ores | .rfihub.com | Rfihub | 1 year 24 days | The domain of this cookie is owned by Rocketfuel. The main purpose of this cookie is advertising. This cookie is used to identify you by an alphanumeric identifier. It records user data such as IP address, location, website visited, ads clicked, etc. | external |
ruds | .rfihub.com | Rfihub | session | The domain of this cookie is owned by Rocketfuel. This cookie is a session version of the „ore” cookie. Contains information about the user ID. It is used to deliver targeted advertising on networks. | external |
IDE | .doubleclick.net | 1 year 24 days | Used by Google DoubleClick and stores information about how the user uses the service and any other Advertising before visiting the site. It is used to present users with advertisements that are relevant to them according to the user’s profile. | external | |
_fbp | .strefaklimatyzacji.pl | 3 months | This cookie is set by Facebook to deliver advertising ads when they are on Facebook or a digital platform served by Facebook ads after visiting this website. | external | |
uuid2 | .adnxs.com | XANDR | 3 months | These cookies are set by AppNexus. Cookies store information that helps distinguish between devices and browsers. Based on this information, we select The Reklamowes supported by the platform and evaluate the performance of the Advertising and attributes. | external |
CMID | .casalemedia.com | Casale Media | 1 year | The cookie is set by CasaleMedia. A cookie is used to collect information about user behavior for the purpose of targeted advertising. | external |
CMPS | .casalemedia.com | Casale Media | 3 months | This cookie is set by Casalemedia and is used for targeted Advertising purposes. | external |
rlas3 | .rlcdn.com | RLCDN | 1 year | The cookie is set by rlcdn.com. The cookie is used to display relevant advertisements to the visitor, as well as to limit the time the visitor sees, as well as to measure the effectiveness of the campaign. | external |
pxrc | .rlcdn.com | RLCDN | 2 months | The purpose of a cookie is to identify the visitor in order to handle relevant advertising. | external |
audience | .spotxchange.com | spotxchange | 1 year | The domain of this cookie is owned by Spotxchange. This cookie is used for targeting and advertising. | external |
bkdc | .bluekai.com | bluekai | 5 months 27 days | This cookie is set by Bluekai. This cookie stores anonymous data about the use of the web by users and also collects anonymous activities to create a profile in order to provide more targeted and relevant marketing and advertising. | external |
bkpa | .bluekai.com | bluekai | 5 months 27 days | This cookie is set by Bluekai. This cookie stores anonymous data about the use of the web by users and also collects anonymous activities to create a profile in order to provide more targeted and relevant marketing and advertising. | external |
bku | .bluekai.com | bluekai | 5 months 27 days | This cookie is set by Bluekai. This cookie stores anonymous data about the use of the web by users and also collects anonymous activities to create a profile in order to provide more targeted and relevant marketing and advertising. | external |
_kuid_ | .krxd.net | krxd | 5 months 27 days | The cookie is set by Krux Digital under the domain krxd.net. A cookie stores a unique identifier to identify the returning user for targeted advertising. | external |
tuuid | .bidswitch.net | bidswitch | 1 year | This cookie is set by .bidswitch.net. Cookies store a unique identifier to determine what ads users have seen if you have visited any of the advertisers’ websites. | external |
c | .bidswitch.net | bidswitch | 1 year | This cookie is set by the Rubicon Project. | external |
tuuid_lu | .bidswitch.net | bidswitch | 1 year | This cookie is set by .bidswitch.net. Cookies store a unique identifier to determine what ads users have seen if you have visited any of the advertisers’ websites. | external |
data-rk | .media.net | media.net | 1 year | This cookie is set by the provider of the Media.net. This cookie is used to collect user behavior on many websites in order to serve them relevant advertisements. The cookie limits the number of times you see the same ads on the page. | external |
anj | .adnxs.com | XANDR | 3 months | This cookie is set by AppNexus and is used for targeted advertising purposes. | external |
dpm | .dpm.demdex.net | DEMDEX | 5 months 27 days | The cookie is set by the demdex.net. This cookie assigns each visitor a unique identifier that allows third-party advertisers to target relevant advertisements to them. | external |
euds | .rfihub.com | RFIHUB | session | This cookie comes from Rocket Fuel (rfihub.com) and is used to deliver targeted advertising on their web sites so that users see relevant ads. | external |
CMPRO | .casalemedia.com | Casale Media | 3 months | This cookie is set by Casalemedia and is used for targeted advertising purposes. | external |
CMST | .casalemedia.com | Casale Media | 1 day | The cookie is set by CasaleMedia. A cookie is used to collect information about user behavior for the purpose of targeted advertising. | external |
CMRUM3 | .casalemedia.com | Casale Media | 1 year | This cookie is set by Casalemedia and is used for targeted Advertising purposes. | external |
smd | .rfihub.com | RFIHUB | 1 year 24 days | This domain of this cookie is owned by Rocketfuel. This cookie is used to provide the visitor with relevant content and advertising. | external |
zync-uuid | .rezync.com | REZYNC | 5 months 26 days 17 hours | The purpose of the cookie is to serve visitors with relevant advertising. | external |
sd-session-id | live.rezync.com | REZYNC | 5 months 27 days | This cookie is set by the provider of the live.rezync.com. This cookie is used to collect data about visitor behavior on multiple websites in order to measure the performance of advertisements on the site. | external |
mako_uid | .eyeota.net | EYEOTA | 1 year | This cookie is located on the domain ps.eyeota.net. Cookies are used to collect data about users’ visit to a website, such as the pages visited. The data is used to create a user profile in terms of his interests and demographics. | external |
B | .yahoo.com | YAHOO | 1 year | This cookie is used by Yahoo to deliver advertising, content or analytics. | external |
everest_g_v2 | .everesttech.net | ADOBE | 1 year | The cookie is placed on the domain eversttech.net. The purpose of the cookie is to assign clicks to other events on the customer’s website. | external |
u2 | .serving-sys.com | serving-sys | 3 months | The domain of the cookie is the property of Sizmek. This cookie is used for advertising purposes. | external |
um2 | .serving-sys.com | serving-sys | 3 months | This cookie is set by the Sizmek. This cookie is used for serving relevant Reklamowe to the visitor by setting an unique ID. This unique ID helps third party advertisers to target the visitor with relevant ads. | external |
A3 | .yahoo.com | YAHOO | 1 year | It collects information about the behavior of users on many websites. This information is used to optimize the relevance of advertising on the website. | external |
eyeblaster | .serving-sys.com | serving-sys | 1 year | This cookie is set by Sizmek (Amazon) and is used for targeted advertising purposes. | external |
r1 | .serving-sys.com | serving-sys | 1 year | This cookie is set by Sizmek (Amazon) and is used for targeted advertising purposes. | external |
LGNEWS.PL – a list of cookies on the official website of the LG press office https://lgnews.pl/
LGNEWS.PL – ANALYTICAL cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
ahoy_visit | .lgnews.pl | Prowly | 30 minutes | This cookie enables Prowly to collect statistics of visits to the Brand Journal. | internal |
ahoy_visitor | .lgnews.pl | Prowly | 2 years | This cookie enables Prowly to collect statistics of visits to the Brand Journal. | internal |
LGNEWS.PL – FUNCTIONAL cookies
Name of cookies | Domain | Supplier | Duration of storage | Purpose of cookies | Type of cookies |
cookies-agreement | .lgnews.pl | Prowly | 30 days | This cookie is set when you accept the cookie policy (pop-up window in the lower left corner). | internal |
prowly-journal-session | .lgnews.pl | Prowly | Session | This cookie stores the information entered by the user and tracks the user’s movements on the site. | internal |
